Refund Policy
Effective date: 9 June 2026
Last updated: 9 June 2026
1. Who this policy applies to
This Refund Policy applies to paid subscriptions for Budjinga, a software service operated by:
- Entity: BUDJINGA (PTY) LTD
- Registration number: 2026/426535/07
- Country: Republic of South Africa
- Email: info@budjinga.com
- Website: https://www.budjinga.com
- Contact form: Contact Budjinga
This policy applies to customers in the Republic of South Africa who purchase a paid plan (Individual, Contractor, Business, or any future paid tier). It does not apply to the Free plan, which is provided at no charge.
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA) where those laws apply.
2. What you are paying for
Budjinga is a subscription-based software service (SaaS). You pay for access to features according to your chosen plan and billing cycle (monthly or yearly), as shown on our Pricing page at the time of purchase.
Prices are quoted in South African Rand (ZAR).
3. Free plan
You may use Budjinga on the Free plan without payment. We encourage you to try the Free plan before upgrading to a paid plan.
4. Cooling-off period (new paid subscriptions)
If you are a consumer (buying for personal use, not for business or resale) and you subscribe to a paid plan online, you may cancel within 7 (seven) calendar days of the date your first payment is received or your paid access begins, whichever is later, and request a full refund of that first payment.
This aligns with cooling-off rights under ECTA for electronic transactions.
Exceptions: We may not grant a cooling-off refund if you have expressly agreed that the Service was delivered in full during the cooling-off period and you acknowledged that you would lose your right to cancel once setup was complete. If you have materially used paid features beyond reasonable evaluation during those 7 days, we may treat the Service as having been substantially performed. We will still consider your request fairly under the CPA.
5. When refunds may be granted (after cooling-off)
Outside the cooling-off period, subscription fees are generally non-refundable, including for partial billing periods. However, we may approve a refund (full or partial) at our discretion, or where required by law, in these situations:
| Situation | Typical outcome |
|---|---|
| Duplicate payment or billing error on our side | Full refund of the duplicate or incorrect amount |
| Service not available for a material period due to our fault | Pro-rata credit or refund for the affected period |
| Cancellation mid-cycle (monthly or annually) | No automatic refund; access continues until the end of the paid period unless we agree otherwise |
| Account suspension for non-payment | No refund for amounts already due; unpaid invoices remain payable |
We assess each request on its facts. The CPA requires that goods and services be of acceptable quality and fit for purpose. If Budjinga materially fails to meet that standard, you may have statutory remedies in addition to this policy.
6. What is not refundable
Unless required by law or explicitly agreed in writing:
- Fees for periods during which you had active paid access
- Setup, onboarding, or custom work (if ever offered separately)
- Third-party costs (payment gateway fees, bank charges) that we cannot recover
- Amounts where you breached our Terms of Service and access was terminated for cause
7. How to request a refund
Send a refund request to info@budjinga.com or via our contact form with:
- Your full name and account email
- Invoice number and payment date
- Plan and billing cycle (monthly / yearly)
- Reason for the request
- Proof of payment (bank statement or EFT reference), if helpful
We will acknowledge your request within 5 business days and respond with a decision within 15 business days, unless we need more information from you.
8. How refunds are paid
Approved refunds are processed to the original payment method where possible. For EFT / bank transfer payments, we will refund to the bank account from which payment was made, or another account you nominate, subject to reasonable verification.
Refunds are processed within 30 calendar days of approval, in line with ECTA. Bank processing times may add a few extra business days.
9. Cancellations vs refunds
Cancelling your subscription stops future billing but does not automatically entitle you to a refund for the current period.
To cancel:
- Contact us at info@budjinga.com, or
- Downgrade to the Free plan where available in your account
If you are on a fixed-term agreement (e.g. annual plan), cancellation terms and any reasonable early-termination fee will be as stated at signup and must comply with the CPA (including limits on cancellation penalties).
10. Chargebacks and disputes
If you believe a charge is incorrect, please contact us first before disputing with your bank. Chargebacks without giving us a chance to resolve the issue may result in suspension of your account while the dispute is investigated.
11. Changes to this policy
We may update this Refund Policy from time to time. The version on our website at the time of your purchase applies to that transaction unless law requires otherwise. Material changes will be posted on this page with an updated “Last updated” date.
12. Contact
BUDJINGA (PTY) LTD (Reg. 2026/426535/07)
Email: info@budjinga.com
Contact form: Contact Budjinga